Privacy Policy

Effective Date: 30 January 2026

Welcome to Gems Cave (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or purchase from Gems Cave (the “Site”).

By using our Site, you agree to the practices described in this policy.

1) Information We Collect

We may collect the following types of information:

A) Information you provide to us

1. Contact details: name, phone number, email address
2. Delivery details: shipping address, billing address
3. Order details: items purchased, order notes, invoices
4. Account information: login credentials (if you create an account)
5. Customer support: messages, queries, and feedback you send us

B) Payment information

Payments may be processed through third-party payment providers.

1. We do not store full card details on our servers (if using a payment gateway).
2. Payment providers may collect and process payment data according to their own privacy policies.

C) Automatically collected information

When you use the Site, we may automatically collect:

1. IP address, browser type, device type
2. Pages visited, time spent, clicks, and referring pages
3. Cookies and similar tracking technologies (see Section 6)

2) How We Use Your Information

We use your information to:

1. Process and deliver your orders
2. Confirm orders and send updates (order status, delivery updates)
3. Provide customer support and handle returns/refunds
4. Improve our products, services, and website experience
5. Prevent fraud, misuse, and unauthorized transactions
6. Comply with legal or regulatory requirements in Sri Lanka

3) Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with:

A) Delivery & logistics partners

To deliver your order (name, phone number, delivery address).

B) Payment providers

To process payments securely (as required for the transaction).

C) Service providers

Trusted partners that help us run the Site (hosting, analytics, customer support tools), under confidentiality obligations.

D) Legal requirements

If required by law, court order, or to protect our rights and customers.

4) Data Security

We take reasonable and appropriate measures to protect your information, including:

1. Secure hosting and access controls
2. Limited access to customer data (only authorized staff)
3. Using reputable payment gateways (where applicable)

However, no online system can be guaranteed 100% secure. Please use the Site at your own discretion and keep your login details confidential.

5) Data Retention

We retain your information only as long as needed to:

1. Complete orders and provide services
2. Maintain records for accounting and legal compliance
3. Resolve disputes or enforce our policies

When data is no longer needed, we securely delete or anonymize it where feasible.

6) Cookies & Tracking Technologies

Cookies help us improve functionality and user experience. We may use cookies to:

1. Remember your cart and preferences
2. Understand how visitors use our Site (analytics)
3. Improve performance and content

You can disable cookies in your browser settings, but some features of the Site may not work properly.

7) Your Rights & Choices

Depending on applicable laws and practical limitations, you may request to:

1. Access the personal information we hold about you
2. Correct inaccurate or incomplete information
3. Delete your personal information (where legally allowed)
4. Opt out of promotional messages (if we send any)

To make a request, contact us using the details in Section 10.

8) Children’s Privacy

Our Site is not intended for children under 18. We do not knowingly collect personal information from children.

9) Third-Party Links

Our Site may contain links to third-party websites (e.g., payment providers or courier tracking pages). We are not responsible for the privacy practices of those websites. Please review their policies separately.

10) Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact:

Email: support@gemscave.com

11) Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of the Site means you accept the updated policy.